Development of a Quality Management Plan

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Part I

In this week, you will build on the
analysis done in the previous weeks to create a quality management plan. Use
the three steps of the Shewhart Cycle—Do, Check, Act—to complete your quality
management plan.


Create a “balanced
scorecard” and a “dashboard” specific to the areas of
improvement in your quality management plan to describe performance measurement
tools that are broad in scope but summarized in a few key indicators.

Using the selected healthcare operating
unit, create a specific dashboard for an operating unit of a healthcare

On the basis of identified
weaknesses, the improvement implementation plans, and your knowledge of the

  • Create four categories of measurement. They must include
    both clinical and financial categories. Describe the categories and write
    a justification for each.
  • For each category, create at least three specific
    performance measures. For each measure, describe how it is calculated and
    where the data can be found.
  • Explain how the performance measures may change if the
    unit of analysis is the organization as a whole and not a specific
    operating unit.

Part II

In addition, present a 5-page plan
addressing the following quality management plan controls:

  • Discuss issues to be considered with the implementation
    of the improvement program.
    • Staff acceptance of change
    • Implementation time frame
  • Discuss issues involved in the collection and analysis
    of data.
    • Data collection
    • Data analysis process
  • Identify and describe a desired outcome of the quality
    improvement plan.

Compile all your course project work
into a quality management plan report. The report should be a 15-page Microsoft
Word document formatted in APA style. You need not use any template for the
report; design it on the basis of the specific issue you have selected.

Submission Details:

  • On a separate page, cite all sources using APA format.

Assignment 2 Grading Criteria


Designed, described, and justified
four categories of measurements for a selected healthcare operating unit.


Designed three performance
measurements for each category, described the calculation, and identified
sources of data for each.


Estimated the change and
procedures in performance measurement for the organization as the unit of
analysis and discussed issues in the collection and analysis of the data.


Discussed issues in the
implementation process and described the outcome of the quality improvement


Created a quality management plan
report with all components.


Presented information in a logical


Selected and cited authoritative
sources of information.


Displayed accurate writing style,
spelling, and grammar.


Applied APA standards in citing




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